Frequently Asked Questions
Everything you need to know about your equestrian gear and order.
How do I determine the correct size for Ovation riding boots?
We provide a detailed sizing chart on each product page. We recommend measuring your calf width and height while wearing your typical riding breeches and socks to ensure the most accurate fit.
What is your return policy on safety helmets?
For safety reasons, helmets must be returned in their original, unused condition with all tags attached and in the original packaging within 30 days of purchase to qualify for a refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout if you need your tack or apparel sooner for an upcoming show.
Are Ovation products covered by a warranty?
Yes, all Ovation products are guaranteed against defects in materials and workmanship for one year from the date of purchase under normal equestrian use.
How should I care for my synthetic leather girths and bridles?
Our synthetic materials are designed for easy maintenance. Simply wipe them down with a damp cloth and mild soap; no heavy oiling or conditioning is required like traditional leather.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and import duties for Canadian orders are calculated at the time of checkout.